How does flat-rate pricing work?
Confirm the callout, assessment and after-hours terms when booking. Review the quoted repair scope and price before approval, including materials and any access or restoration assumptions. Additional findings may need a revised estimate and separate authorization. Keep the agreed terms with the service record.
Do you charge extra for nights, weekends, or holidays?
Confirm the callout, assessment and after-hours terms when booking. Review the quoted repair scope and price before approval, including materials and any access or restoration assumptions. Additional findings may need a revised estimate and separate authorization. Keep the agreed terms with the service record.
Do you offer free estimates?
Yes. Call (347) 488-8501 and a licensed NYC plumber will assess your situation and provide a free estimate.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash.
How quickly can you respond to an emergency?
Call with the address and current condition to confirm availability and an estimated response. Timing depends on the location, workload, traffic and building access. Identify the person who can authorize entry, and report whether the leak or backup is active or contained. Immediate life-safety emergencies require emergency services from a safe location.
What counts as a plumbing emergency?
Burst pipes, major leaks, sewage backups, building-wide water loss, flooding and frozen pipes can require urgent plumbing assistance. If you suspect a gas leak, leave the area immediately and call 911 or your gas utility from a safe location. Do not use electrical switches, appliances or a phone in the affected area. Follow
Con Edison’s gas safety guidance before arranging plumbing work.
Do you handle after-hours emergencies?
Yes. We operate 24/7 with no after-hours fees. The same flat-rate applies regardless of when you call.
Are your plumbers NYC licensed?
Request the responsible professional’s current license details and the insurance documents needed for your project when booking. The authorization must fit the actual work. A licensed contractor can supervise eligible workers; it should not be assumed that every individual technician holds a master plumber license. Send management’s current requirements before the work date.
Do you handle NYC DOB permits?
Yes. GO2 Plumber handles all required NYC Department of Buildings permits and DEP coordination.
Do you work in co-op buildings?
Yes. We coordinate with building management, understand board requirements, and provide all required documentation for co-op board approval.
What warranty do you provide?
Request the written warranty terms for the specific approved work. Review the covered parts or labor, duration, exclusions and process for reporting a concern before approval. Keep the terms with the invoice; coverage should not be assumed to be identical for every repair, product and installation.
Does the warranty cover parts?
Parts coverage depends on the product and manufacturer’s terms. Request the written terms for supplied parts and the separate labor warranty for the approved repair. Keep those documents with the invoice so the coverage, exclusions and service contact are clear.