A few things help your plumbing visit go faster. If it's safe to do so, locate your main water shutoff valve before we arrive — this is usually in the basement, a utility closet, or near where the water line enters the building. Knowing this in advance lets us act faster if the issue turns out to be more urgent than expected.
If you're in a co-op, condo, or rental building, check whether your building requires advance notice or specific documentation for plumbing work — building management or your co-op board can usually confirm this quickly. GO2 Plumber can provide certificates of insurance and standard work-scope documentation on request, which covers most NYC building requirements.
For non-emergency work, having photos or a short video of the issue ready when you call helps us bring the right parts and equipment on the first visit, reducing the chance of a second trip. For emergencies — active leaks, sewage backups, no heat or hot water — skip the prep and just call; we'll walk you through anything you need to do in the moment.
One call. Licensed NYC plumber on the way in under 60 minutes.
Serving all 5 NYC boroughs + Nassau County · No Overtime · Flat-Rate · 1-Year Warranty